Dog Weight – Terms & Conditions

 

Terms and Conditions of The Cremation Group LTD

 

  1. Definitions:

   – “We,” “Us,” “Our” refers to The Cremation Group LTD. 

   – “Customer” refers to the person who has secured a booking with us. 

  1. Pricing Structure:

   – We charge for the cremation of dogs based on the weight category of the dog. 

   – For all other animals, we offer cremation services at fixed prices. 

   – In the event a customer’s dog weighs more than the booked weight category, the customer’s credit/debit card will automatically be charged for the next weight category up. 

  1. Payment for Additional Charges:

   – If the customer has financed our services through approved finance companies, any additional charges must be paid manually by credit or debit card. 

   – If the customer has paid for the service in full at the point of booking, any additional charges will be automatically charged to the original payment method used. 

   – The pet will be held until such payment is received. 

  1. Non-Payment and Communal Cremation:

   – If payment is not received within 30 days, the pet will undergo communal cremation, and ashes will be unrecoverable. 

   – This action is final and does not affect the customer’s statutory rights. 

  1. Cancellation and Return Policy:

   – Customers have the right to cancel our services. However, if cancellation is due to the additional overweight charge, no refund will be made. 

   – The additional overweight charge remains payable. 

   – The pet will not be returned until payment for the additional charge is received. 

  1. Weighing of Pet:

   – Our weighing of the pet is final and cannot be disputed. 

  1. Acceptance of Terms:

   – By placing a booking with us via our app, website, telephone, or any other means, the customer accepts these terms and conditions. 

  1. Amendments:

   – We reserve the right to amend these terms and conditions at any time. 

  1. Jurisdiction:

   – These terms and conditions are governed by the laws of England and Wales. 

  1. Dispute Resolution:

    – Any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales. 

 

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